1. What kinds of products do you sell?

We provide pet medicines, supplements, toys, and accessories designed to keep your dogs and cats healthy and happy.

2. Do I need a prescription for pet medicines?

No prescription is required for purchase.

3. Where do you ship?

We ship all across the United States and to many international destinations worldwide. Shipping is handled by trusted carriers, such as USPS and UPS.

4. What shipping options do you offer?

At checkout, you can select:

Free Standard Shipping (5–10 business days)

Priority (2–5 business days) – $10.00

Express (1–3 business days) – $30.00

UPS Overnight (next business day) – $60.00

International delivery typically takes 7–15 business days, depending on your country.

5. How long does it take to process my order?

Orders are usually processed within 1–2 business days. You’ll receive an email with tracking details once your order has shipped.

6. How do I track my order?

Once shipped, you’ll receive a tracking number by email. You can track your package directly on the UPS or DHL website.

7. What is your return policy?

Eligible for return: Toys, accessories, and unopened non-prescription products (within 30 days).

Not eligible for return: Prescription medicines, supplements, or any opened/used consumable items (unless damaged or incorrect).

8. Can I get a refund?

Yes. Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Please note: shipping costs are non-refundable.

9. What if my order is damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Provide your order number and photos of the issue, and we’ll arrange a replacement or refund at no extra cost.

10. Who pays for return shipping?

Customers cover return shipping unless the return is due to our error (wrong item, damaged, or defective product).

11. Do you ship prescription medicines internationally?

Some countries restrict the import of prescription pet medicines. Please check your local customs regulations before ordering. If your order cannot be delivered, we will notify you.

12. How can I reach customer support?

You can contact us in three ways:

📩 Email: info@dogandcatstuff.com

💬 Live Chat: Available on our website during business hours.

🎫 Submit a Ticket: For detailed inquiries, expect a reply within 24 hours.